Refund Policy

30-day money-back guarantee

Pawsport is operated by Samantha Wolhuter, trading as Pawsport. If you are not happy with your Vault subscription, you can request a full refund within 30 days of your order date. No explanation needed.

Free trial first

Every paid plan starts with a 14-day free trial. If you cancel before the trial ends you are not charged at all, so there is nothing to refund.

How to request a refund

Payments are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• visit paddle.net and look up your order using the email address you paid with; or
• email us at hello@pawsport.app and we will arrange it for you.

Approved refunds are returned to your original payment method. Timing depends on your bank, but it is usually a few business days.

Cancelling your subscription

You can cancel at any time from your account or through Paddle. Cancelling stops future renewals; you keep Vault access until the end of the period you have already paid for. Your pet profiles, stamps and photos remain available on the free tier.

Printed products

Printed Pawsport books are not yet available. When they launch, physical items that have already been produced and posted will have their own returns terms, which we will publish here before taking any orders.

Questions

Anything unclear, write to hello@pawsport.app. See also our Terms & Conditions.